Terms of Service - Jayride - Welcome Pickups

TERMS AND CONDITIONS

INTRODUCTION

This is Jayride’s Terms and Conditions (Terms), which you have accessed through our website. Please take a moment to read these Terms carefully before continuing to access our website and/or making a booking with a transport provider.

For a better understanding about how we govern the use of our website, please read these Terms together with our Privacy Policy and Cookie Statement.

These Terms are made up of 2 parts. Part 1 deals mainly with bookings you may make for ground transport with Transport Companies. Part 2 deals generally with our website. You should read both Parts 1 and 2.

By using our website and/or if you make a booking for ground transport with a Transport Company, you confirm to us that you:

are at least 18 years old;
have legal capacity to be bound by these Terms;
have had sufficient chance to read and understand these Terms; and
accept these Terms and that you agree to comply with and agree and to be bound by them.

If you do not agree accept these Terms, you must stop using the website.

PART 1

WHO IS JAYRIDE?

Jayride.com is a website owned and operated by Jayride Group Limited (“Jayride“, “us“, “we” and “our“), ACN 155 285 528, an Australian company headquartered at 11/55 Clarence St, Sydney NSW 2000, Australia.

Our website is an online booking platform that allows users to gather information on available ground transport companies listed on our website (“Transport Supplier”, “Transport Company”, or “Transport Provider”)’, their transport vehicles, availability, prices, and to make bookings, with a Transport Provider selected by you.

Jayride acts as the agent of each Transport Provider, who is an independent and separate entity to us. Our platform facilitates you making bookings for ground transport services with your chosen Transport Provider. The Transport Provider is responsible for providing its transport services to you and/or any passengers that are part of your booking (“Transport Services”). Jayride does not provide the Transport Services so we recommend that you satisfy yourself as to the efficacy, safety and legality of those services, including any licensing requirements of the relevant jurisdiction in which those services are provided. See further Our Responsibility and Disclaimer

BOOKINGS

Our website allows you to make bookings for ground transport services directly with a Transport Company you choose.

If your booking is made with a Transport Company outside Australia, you understand and agree that your personal information necessary to make your booking will be transferred to the overseas Transport Company in order to service your booking. See our Privacy Policy.

How to make a booking

To make a booking, follow the online booking steps, once you have chosen a Transport Company. It is your responsibility to ensure that all the details entered when you make a booking are accurate. Neither we nor the Transport Company is responsible, if you have not provided correct information regarding your trip. See Cancellations, Refunds and Changes below for more information.

Corrections made after the booking has been confirmed will be considered to be a change to, or a cancellation of, your booking. See Cancellations, Refunds and Changes below for further details.

By entering your payment details when prompted and clicking ‘confirm payment’, you are entering into an agreement with the Transport Provider–not with us. Please note that, as you are contracting directly with the Transport Provider, you may also be bound by terms and conditions of the Transport Company, which you can request from your Transport Company directly.

Your booking is confirmed once a booking confirmation voucher is generated. It will include your Jayride Booking ID and other details of your booking. A copy of your booking confirmation voucher will be sent to the email address provided at the time of your booking. You may need to present your booking voucher to the driver to board the vehicle. Therefore, we recommend that you print your voucher.

Once your booking is confirmed, your chosen Transport Company will contact you to arrange your Pick-up Departure Time and Meeting Point. The Transport Company may contact you a few hours before your Pick up Departure Time. To avoid last minute difficulties, we recommend that you contact your Transport Company directly to confirm Pick-up Departure Time and Meeting Point prior to your travel day.

Price and Payment

All prices listed on our website are inclusive of taxes, tolls, airport parking, admin and agency fees.

The price also includes 1 checked bag and 1 carry on bag per passenger. See Baggage allowance for more details. The transfer details on your booking page will list other features (if any) that are included in the price. Any extras or other requests you make, may incur additional costs that must be paid directly to the Transport Company.

The credit or debit card you use to pay the price for the booking will be charged by Jayride immediately at the time of confirming your booking.

The price may be displayed in your preferred currency and is estimated based on the current exchange rates. Final payment will be settled in the currency of choice of the Transport Company. The currency will be displayed on the booking details page. You may be charged a fee by your bank even if the charge is processed in the original currency of your payment method.

Refunds of the price paid for a booking are permitted only in certain situations–please read Cancellations Changes and Refunds below. Note that fees or charges added by your card provider are not refundable by us or the Transport Company. You will need to contact your card provider.

From time to time we run promotions and discounts. The majority of our discounts are visible on our website. These discounts are not automatically added to the price and so, you will need to activate them by clicking the relevant the link. Offers are for limited times only and may be subject to certain conditions.

Baggage allowance

Each passenger is entitled to 1 checked standard (size) and 1 carry-on bag. Extra baggage exceeding permitted dimensions (and other items such as golf bags, skis etc) must be declared at the time of booking and may result in additional fees/charges payable to the Transport Company. Extra baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and your booking may be declined if the Transport Company is unable to accommodate them. You may be required to upgrade your vehicle type.

Passengers will be liable for all expenses incurred for excess baggage and other items not declared at the time of booking and the Transport Company may decline to service your booking. See also Special requests or requirement

Special requests or requirements

All special requests are subject to the ability of the Transport Company to meet those requests. Any special requests will be passed on to the Transport Company. We cannot guarantee that any special request will be met by the Transport Company. We recommend you contact the Transport Company directly before your Pick-up Departure Time to confirm your special requirements. Extra fees may apply, and if so, you will need to pay them directly to your Transport Company. Note the following about certain special requests:

Child passengers and child seats

All infants and children count as passengers and must be included in the total number of passengers at the time of the booking. Children are 14 years and below.

Child/infant seats are not automatically added to the booking. It is your responsibility to request a child/infant seat at the time of the booking. Some Transport Companies do not provide child/infant seats and so you should check this with the Transport Company. Where they are available, they are subject to the Transport Company’s availability and additional fees may apply, and if they do apply you must pay them to the Transport Company.

If you wish to bring your own child seat, click the option BYO Child Seat and select the child age and child seat type. Please check with your Transport Company if your seat is compatible with the vehicle. Neither us nor the Transport Company is responsible if your child seat is not compatible with the vehicle.

Disabled or special needs passengers

At present, we cannot guarantee that vehicles of all Transport Companies listed on our website are equipped to provide appropriate access to persons with disabilities (including wheelchair access). If you or any of the passengers travelling has any medical condition or disability that may affect your transfer, please contact us at Contact Support before you make your booking in order to let our team know what your special needs/requirements are.

CANCELLATIONS, REFUNDS AND CHANGES

Cancellations by you

Cancellations can be made directly on our website by visiting Manage my Booking and clicking “Cancel my Booking”. Please, ensure that you receive a reply email from us confirming that your booking is cancelled. Otherwise Contact Support to cancel your booking. Your booking is not considered cancelled until we confirm your cancellation by email. The time of cancellation is considered to be the time we confirm your cancellation request. See Refunds section below.

Refunds

You are entitled to receive a 100% refund on your booking with no cancellations fee, so long as the cancellation is made more than 48 hours before to your Pick-up Departure Time.

You are not entitled to any refund on your booking, if your cancellation is made 48 hours or less before your Pick-up Departure Time or if you do not use the services for any reason other than due to the fault of the Transport Company–see No show by you and/or being late and No show or pick up due to events beyond control of Transport Company

Return transfers have a separate booking ID and so if you wish to cancel both bookings, you need to manage them separately. If you cancel only one transfer and not the other, you will not be eligible for a refund for the non-cancelled transfer.

All refunds will be processed as quickly as possible. It can take up to 7 business days for the funds to appear in your account. Please note that fees added and charged by your card provider are not refundable by Jayride. You should contact your bank or credit card issuing company directly. If you have not received your refund within 7 business days, please Contact Support

Changes requested by you

If you want to change a confirmed booking, you can change it at any time more than 48 hours before your Pick-up Departure Time. You may request the change directly with your chosen Transport Company, or by contacting us via Contact Support by filling in the form.

If you want to change your Booking 48 hours or less before your Pick-up Departure Time, you must contact the Transport Company direct. In this case, your requested change will be subject to the Transport Company’s terms.

Your booking is not considered to be changed until the Transport Company confirms the change. The time of the change to your booking is considered to be the time that the Transport Company confirms the change to you.

If you change your booking more than 48 hours before your Pick-up Departure Time, and this results in the total price of your newly changed booking:

Remaining the same as the price you paid for the booking you changed, you will not need to pay anything extra for changing your booking
Being more than the amount you paid for the booking you changed, you must pay the increased amount directly to your Transport Company
Being less than the amount you paid for the booking you changed, you are not eligible for any refund, whether partial or otherwise, and your fee for the change is deemed to be equal to the difference in price. Instead, you should consider following the procedure to cancel your booking and making a new booking.

Cancellations or changes made by the Transport Company

If, in the unlikely event, your Transport Company cancels or needs to make a major change to your booking, we will inform you as soon as reasonably possible after we become aware of this. In this case you will be entitled to a full refund of the price paid by you for the affected part of the trip and we will have no further liability to you.

MEETING THE TRANSPORT COMPANY

Meeting place and time

It is the responsibility of all passengers to wait for the transfer at the location detailed in your booking confirmation voucher, or as otherwise arranged and agreed between you and your Transport Company. You should be at that location at least 15 minutes before the Pick-up Departure Time agreed with, or notified by, the Transport Company.

No show by you and/or being being late

If you do not use the Transport Services (for example you are a “no show”) and you have not cancelled your Booking more than 48 hours prior to your pick-up departure time, you will not be entitled to a refund.

Some Transport Companies charge extra waiting time and, if they do, you will be responsible for paying those charges to the Transport Company. If you believe that you may be delayed you must contact your Transport Company as soon as possible. Alternative pickup arrangements are subject to the availability of the Transport Company.

No show or failed pick up by Transport Company

If the Transport Company does not arrive to pick you up and has not contacted you about this before your Pick-up Departure Time, you should contact your Transport Company as soon as possible. If you cannot contact the Transport Company, make sure you do not miss your flight or other connections and make alternative transport arrangements. Notify Jayride using our online form as soon as possible with evidence that your driver did not pick you up at the designated pick-up area. If this is due to the fault of the Transport Company or the driver you will be entitled to a full refund.

No show or pick up due to events beyond control of Transport Company

If the Transport Company does not pick you up for any reason that is not due to the fault of the Transport Company, the driver or is otherwise due to a reason outside the reasonable control of the Transport Company or the driver, or if you are delayed for any reason, this may result in the Transport Company (or driver) not being able to service your booking. Examples where this is not due to the fault of the Transport Company or the driver include your flight or other transport being delayed or canceled, missed flights or other missed transport connections, traffic or road conditions or incidences, industrial action, adverse weather conditions etc.

If you are delayed, you must contact the Transport Company as soon as possible. Failure to contact your Transport Company will be considered a Passenger No-show and you will not be eligible for a refund.

Travel Insurance

We recommend that you travel with your own travel insurance which is adequate for your needs.

DISPUTES AND COMPLAINTS

At the time of your travel, if you experience any problems in connection with the Transport Services, you must contact your Transport Provider before contacting us.

After your travel time, please Contact Support and submit your complaint, providing with us as much information and evidence you can within 28 days after the arranged pick-up departure time. We will initiate an investigation and check the information with your chosen Transport Company. Note that after you have made a booking, we are able to review email communications between you and your chosen Transport Company in connection with the booking.

Failure to notify us or the Transport Company concerned of your complaint as quickly as possible may affect our ability to investigate the matter. Please note, that we will act only in matters that are under our scope according to these Terms and Conditions.

In the event that you wish to report an issue about our online booking process or our Support Service, please address your complaint to Contact Support.

OUR RESPONSIBILITY

We act as agent for the Transport Companies with whom you may choose to make a your booking. We do not accept responsibility for the actual provision of the Transport Services. The information displayed on our website, concerning the Transport Company and Transport Services, including pricing, vehicle type, availability, and any terms and conditions applying to the Transport Services, including the transfer, is provided to us by the relevant Transport Company or their agents (other than us). We are not responsible for such information and we rely on the accuracy of the information provided to us by the relevant Transport Company.

Jayride (including our employees, officers and directors) takes no responsibility for the acts or omissions of, or for any loss or damage of any kind arising out of or in connection with any booking made with a Transport Provider or for any loss or damage caused by the a Transport Provider or its drivers, or the performance by them of the Transport Services.

Despite the above, no provision of these Terms attempts or purports to exclude liability arising under applicable law if, and only to the extent, such liability cannot be lawfully excluded. See Disclaimer

PART 2

The following part of these Terms sets out some general information regarding our website and your use of the website.

INFORMATION SERVICE

Our website may contains certain content added by people other than us. We do not endorse, sponsor or approve any user or third party generated content.

You acknowledge and agree that our website may not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

YOUR CONDUCT

You may only access and use the website (including any incidental copying that occurs as part of that use) for your own personal, non-commercial use and in the normal manner.

You must not add any content to the website:

unless you hold all necessary rights, licences and consents to do so;
that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
that would bring us, or the website, into disrepute; or
that infringes the intellectual property or other rights of any person.

In using the website you agree:

not to disrupt or interfere with any other user’s use of the website;
not to upload, post or otherwise transmit any viruses, malicious computer code or other harmful files through the website;
not to disrupt or interfere with the security of or otherwise cause harm to the website; and
not to use any automated system or software to extract data from the website for any purpose whatsoever (Screen Scraping).

We will reject and/or remove any Content where we believe, in our sole discretion, that any such activities have occurred.

INTELLECTUAL PROPERTY

We own or license from third parties all rights, title and interest (including copyright and other intellectual property rights) subsisting in our website, and in all of the material (including all text, graphics, logos, audio and software) published, used or made available on this website (“Content”). All such rights are reserved.

Your use of our website and use of, and access to, any Content does not grant or transfer any rights, title or interest to you in relation to the website or the Content. However, we do grant you a licence to access the website and view the Content on the terms set out in these Terms.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal, non-commercial use only, and you may draw the attention of others to the Content. You may not otherwise, in any form or by any means:

adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the website, the Content or any software or from any information obtained from the website; or
commercially exploit in any way any information, products or services obtained from any part of the website,

without our prior written permission or, in the case of third party material, from the owner of the copyright (or other intellectual property rights) in that material.

If you breach any of these Terms, then (without limiting your other liabilities) your authorisation to use the website automatically ends and you must immediately destroy any downloaded or printed materials.

Where applicable, by posting or adding any content onto the website, and or our social media accounts, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.

You agree that we may use any information provided by you in conjunction with the website or making a booking for Transport Services for distribution to third parties, which may involve the provisions of such information to overseas entities from time to time. Any information provided by you in conjunction with the website (including when making a booking for Transport Services) will be dealt with in accordance with our privacy policy, which can be accessed by clicking on the following link: Privacy Policy.

LINKS TO THIRD PARTY WEBSITES

We may offer links on the website to the websites of third parties. Such links are provided only as a convenience. We do not review the content of such websites, and neither endorse, nor are we responsible for, any content, advertising, products, services or other materials on or available from such third party websites. You assume full responsibility for your use of third party websites. Such websites may be governed by terms and conditions different from those of Jayride, and you should review the terms and privacy policies of those third parties before using their websites.

INDEMNIFICATION

By using our website, you agree to defend, indemnify and hold harmless us, our licensors and partners (including partners, sponsors and advertisers), and their respective employees, officers, directors, or agents from any and all claims, liabilities and expenses, including, without limitation, attorneys’ fees and other legal expenses, whether in tort, contract or otherwise, relating to or arising out of your breach of these Terms, or infringement of the rights of any third party.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the website or any linked website. This exclusion includes any loss or damage caused by loss of data, interruption of business or any consequential or incidental damages, or any loss arising out of your use of or reliance on information contained on or accessed through the website. Also, to the full extent permitted by applicable law, any condition or warranty which would otherwise be implied into these Terms is hereby excluded.

Despite the above, no provision of these Terms attempts or purports to exclude liability arising under applicable law if, and to the extent, such liability cannot be lawfully excluded.

If under any applicable legislation any condition or warranty or provision is implied, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following, at our option:

If the breach relates to a service:

the supplying of the service again; or
the payment of the cost of having the service supplied again(for example in the case of a booking, the price paid for the booking.

If, where applicable, the breach relates to goods:

the replacement of the goods or the supply of equivalent goods; or
the repair of such goods; or
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired; and

If none of the above is permitted under applicable legislation, then our liability is to be limited to the maximum extent permitted by applicable legislation.

SECURITY

You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the website or any linked website.

Where any information made available on the website contains opinions or judgments of third parties:

you acknowledge that any opinions or advice by third parties on the website remain the responsibility of those third parties and we do not guarantee the accuracy, completeness or usefulness of that content or its fitness for any particular purpose;
we do not purport to endorse the contents of any opinions or advice by third parties on the website nor the accuracy or reliability of any such opinion or advice; and
we do not accept liability for loss or damage caused by your reliance upon any information obtained through the website and it remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.

Responsibility for the content of any advertisements appearing on the website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.

GENERAL

You must not assign, sublicence or otherwise deal in any other way with any of your rights under these Terms.

If a provision of these Terms is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

Each party must at its own expense do everything reasonably necessary to give full effect to these Terms and the events contemplated by them.

Notwithstanding any other provisions of these Terms, any provision of these Terms that imposes or contemplates continuing rights or obligations on you or us will survive the expiration or termination of these Terms.

We accept no liability for any failure to comply with these Terms where such failure is due to circumstances beyond our reasonable control.

If we waive any rights available to Us under these Terms on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

Headings of the sections are for reference purposes only and will not be used to interpret or construe these Terms.

GOVERNING LAW AND JURISDICTION

These Terms are governed, construed and interpreted in accordance with the laws of the State of New South Wales and the Commonwealth of Australia, without giving effect to principles of conflicts of law.

You agree, that any dispute that may arise between you and us in connection with these terms will be subject of the exclusive jurisdiction of the courts located in New South Wales, Australia.

LAST UPDATED

We update these Terms from time to time, so please refer to this page regularly. A printed version of these Terms will be store and you can request it. This page was last updated on 7 March 2019.

Privacy Policy

Introduction

At Jayride (“we”,“us” or “our”), we are committed to compliance with privacy laws which apply to our business and which set out standards for the management of personal information. We take the responsibility over the security of your personal information very seriously.

This is Jayride’s Privacy Policy which describes the manner in which we process, collect, use, maintain, hold and disclose information collected from you when you interact with us, which may include making a booking, communicating with us or using our website, mobile website and other websites offered by Jayride, including via other media such as social media and how you can access this information, and more. We also interact with third parties, such as transport companies, partner companies and companies affiliated with us, which may affect the manner in which personal information is collected, used, maintained and disclosed.

By visiting our sites and/or using our services, you are agreeing and consenting to the practices described in this Policy. For a better understanding, please read our Cookie Statement and Terms and Conditions. If you do not agree with all or part of this Policy, or do not wish to be bound by it, we recommend you that you do not visit our site or use our services.

What personal information do we collect and hold?

The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities.

Personal information you give to us Every time you make a booking, we will generally require you to provide personal information such as your name, phone number, email address, flight number, pick-up and drop-off addresses and credit/debit card details . We may also require personal information such as your name and email address when you subscribe to our email communications or if you contact us through customer services, as well as any other interactions on our website, platforms or social media services, such as when reviewing our services and/or transport companies or when commenting on our blog.

When we collect personal information about you, we do so by making a record of it. We do this when:

you communicate with us online, for example if you create an account with us or utilise our booking platform or mobile app when available;
you subscribe to our newsletter;
you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;
you provide personal details to us during the course of a transaction making a booking;
you deal with us in other ways involving a need for personal information to be provided such as when you make contact with us.

Personal information we collect automatically When you visit any of our sites, we automatically collect certain information from you. This includes your IP address, the browser you are using, your language settings, how you got here and how you interact with our website, for example, when performing searches, and the options related to those searches. This is non-personally identifiable information that may be stored and used to enhance and administer our website, provide products and services. For more information check our Cookie Statement.

Personal information we receive from other sources In addition, we may also receive information about you from other sources (e.g. when one of our affiliates or partners has directed you to our platform). This includes our affiliated entities, business partners, and other third parties, such as advertisers. We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to facilitate a better service to you by us. When you visit our website, social media pages, app or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you.

Ability to use a pseudonym You have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical or where the law or a court order provides otherwise. Given our services are usually of a personalised nature, and that we generally need to disclose or share certain personal information and location details with your chosen Transport Company in order to service your booking, it is generally not practicable to utilise our service without identifying yourself.

Storage of personal information Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers.

Why do we collect your personal information?

We collect your personal information mainly for the purpose of seeking to provide you with a transport solution that meets your needs and to manage your booking. When we collect, hold and use your personal information, we may also do it primarily to:

ensure that our services are tailored to your specific needs;
maintain our customer records;
allow you to participate in Jayride activities;
respond to any request for products or services;
fulfil booking requests placed with Jayride by any means (including through our website or app when available);
provide newsletters; and
maintain a record of enquiries, complaints and adverse event reports relating to your booking and transport experience.

We may use some of your personal information to market to you and to others and for incidental purposes. Not all information collected in respect of you is used for marketing and the majority of information is collected solely for the purpose of providing products, access to the website, and to facilitate your transport booking.

We disclose personal information we collect for those purposes, and for incidental purposes. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. When marketing to you, your personal information is only ever used or disclosed for our own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.

We may de-identify your personal information. We may do this for use and disclosure of the anonymous data for various data analytics purposes.

Who do we share your personal information with?

We are serious about protecting your personal information. For that reason, we do not share the personal information you provide to us, except as outlined in this policy.

For example, we will share with your chosen Transfer Company the following information: name, email address, (although we strive to do so in hashed (disguised) form— so that your actual email address is not be disclosed to the Transport Company) phone number, flight number, pick-up and drop-off adress. We do so to facilitate your transport booking. The Transfer Company needs this information to carry out your journey, which includes, to pick you up and drop you off at the right places and at the right time. Please be aware that your chosen Transfer Company may contact you to confirm, arrange and organise your booked trip. After you make a booking, we are able to review email communications between you and your chosen Transport Company in connection with the booking. This can be helpful if there is any misunderstanding between you and your chosen Transport Company in connection with a booking. Please note that we will never share your payment details with anyone except as necessary to process your payment for our services.

Regarding any reviews you provide about Jayride or the Transfer Company, once you post a review on our website or another review website, you are authorising us to share it with our website visitors (public knowledge), as well as with the Transfer Company you have reviewed. We may also use it for marketing purposes. This also applies to any interaction with you on our website or social media.

We may share some information from you such as your search information, preferred browser etc with our business partners, affiliates and third party companies. These companies may use this information to provide advertisements on our website and other sites about goods and services that may be of interest to certain users and for statistics purposes.

We may share your personal information in any case where we are required to do so by any applicable law or any regulatory authority to whose jurisdiction we are subject.

We may allow your personal information to be shared with those who are in countries other than your own location. We do this:

where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services providers commonly have diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in;
for disclosures between our group companies. Our main business location is in Australia but we do business in a number of countries and some of our group companies may be based in other countries from time to time;
when our business that collected your personal information is in a different country to your location; and
when you choose to make a booking with a transport company for transport services in a country outside of Australia.

How long do we store your personal information?

We respect your privacy and therefore store only an amount of your personal information reasonably required for us to provide you with our services and only keep it as long as it is necessary to fulfil the purpose for which your information was collected and for contractual reasons according the applicable law. We do not store your payment information; we collate it for the sole purpose of making and processing your booking.

If you ask us to send you offers and news by email, we will store your email address alongside your travel details until you unsubscribe from our mailing list. Our direct marketing materials will tell you how to do this.

How do we protect your personal and payment information?

All pages that require you to enter your personal information or payment details on our site are encrypted and transmitted via SSL. To ensure that the page you are viewing uses SSL (Secure Sockets Layer) encryption, you should look for the padlock icon in your browser.

We are PCI Compliant (Payment Card Industry Data Security Standard).

Minor Consent

Our websites and services are not intended for children under 18 years of age. They will need parental or guardian knowledge and consent to visit us and/or use our services.

If you are a parent or guardian of a child under 18, and you have noticed that we have collected his or her personal information without your permission, please contact us at [email protected] and we will delete that information upon request as quickly as possible.

How to request access, update or correct your personal information and exercise other rights

We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by applicable law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at:

Privacy Officer

Jayride Group Ltd. ACN 155 285 528

11/55 Clarence St

Sydney NSW 2000

Australia

Email: [email protected]

If you need to update or correct your personal information we hold, please contact our Privacy Officer at one of the above contact points.

In order to exercise other rights, please click here and follow the instructions.

Before we action your request we may require some proof of identity. The processing of your request is free of charge and we will action it within 30 days. We may charge a reasonable fee if your request is manifestly unfounded or excessive, in particular of its repetitive character, or otherwise allowed under applicable law.

You can unsubscribe from our marketing emails at any time, by clicking on the ‘unsubscribe’ link inserted in all of our emails. When doing this, you will be removed from our mailing lists immediately.

You may opt out of receiving promotional emails and other messages from Jayride by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, with the purpose of keeping you informed of your booking.

External Link

Jayride contains links to other sites. Jayride is not responsible for the privacy practices or the content of any of these sites. If you have any concerns about your privacy on other sites, please read their privacy policy for more information.

Limits of this policy

This is a policy only. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.

How you can complain about our management of personal information

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the relevant privacy regulator for further investigation and will provide you with the regulator’s contact details.

More information about privacy law and privacy principles is available from the privacy regulator. The privacy regulator in Australia is the Privacy Commissioner: www.oaic.gov.au (email: [email protected]).

About us

Jayride Group Ltd. ACN 155 285 528 controls the processing of personal data of this website as described above. Jayride is an Australian company, and is headquartered at 11/55 Clarence St, Sydney NSW 2000, Australia.

If you have any question or enquiries please contact us at [email protected]

Last updated

We update this policy from time to time, so please refer to this page regularly. This page was last updated on 18 February 2019

Jayride Group Limited, ACN 155 285 528.

Refunds & Cancellation Policy

Overview

This is a summary of our refunds and cancellation policy. Please read our full Terms and Conditions.

Jayride allows you to book directly with your transport supplier on the Jayride website. In addition, Jayride makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel, and making available 100% refunds in certain cases.

100% refund guarantee

Because your plans may change, Jayride guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received not less than 48 hours before your scheduled pick up time.

Cancellations can be made directly on our website by visiting Manage my Booking and clicking “Cancel my Booking”.

Please contact Jayride as soon as possible if you have trouble cancelling a confirmed booking so that we can process your refund.

Booking cancellations

You may cancel your booking at any time prior to your pick-up departure time by visiting Manage my Booking and clicking “Cancel my Booking”. If you are unable to cancel the booking yourself, you must notify Jayride. You should notify Jayride as soon as possible in order to make sure you are eligible for a refund. Refunds are only available if the cancellation is made more than 48 hours before your scheduled pick up time

Your booking is not considered cancelled until Jayride confirms your cancellation. The time of cancellation is considered to be the time Jayride confirms your cancellation request.

Fees and refunds on booking cancellations

You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 48 hours prior to your pick-up departure time.

You are not eligible for any refund on your booking for cancellations 48 hours or less prior to your pick-up departure time.

Booking changes

You may change your booking details at any time more than 48 hours prior to your pick-up departure time. In order to make a change, you must notify your transport supplier as soon as possible for any changes to your booking details.

Your booking details are not considered to be changed until your transport supplier confirms the change. The time of the change is considered to be the time that the transport supplier confirms the change.

It is recommended that you call your transport supplier to make any changes immediately as you need them.

It is usually not possible to make changes to bookings 48 hours or less prior to your pick-up departure time, except at the sole discretion of your transport supplier.

Fees and refunds on booking changes

You are eligible for no fees for changing your booking details, for changes greater than 48 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.

If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with your transport supplier.

If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.

Disputes

If you have some trouble with your transport, your first action should be to immediately contact your transport supplier. Your booking is managed directly by your transport supplier and the sole party who can resolve any dispute is your transport supplier.

In the case of a dispute between a passenger and a transport supplier, the transport supplier may authorise Jayride to issue a full or partial refund. If authorised by the transport supplier to issue a refund, then Jayride will refund the passenger within 48 hours.

In the instance of a dispute, the transport supplier has the final say over whether Jayride can issue a refund on their behalf. Jayride is not able to offer any other resolution than a refund. If another resolution is sought by either the passenger or the transport supplier, then that party should contact the other party directly.

Liability

Despite your transport supplier’s best intentions, your best intentions, and the capabilities of the Jayride website, your travel plans may go awry. Please note Jayride is not responsible for any loss or damages incurred as a result of a transport booking via Jayride.