In today’s hospitality world, providing a seamless and personalised experience for guests is paramount. The partnership between RateTiger by ERevMax and Welcome Pickups offers hotels a powerful combination of tools to automate the guest experience and facilitate smooth transfers. Let’s delve into why this collaboration is a perfect fit, how the integration works, and why hotels should embrace these technologies in the future.
RateTiger, a pioneer in hotel management solutions and online distribution, and Welcome Pickups, a leading provider of private transfer services, both share a common goal – to enhance the guest experience. RateTiger’s expertise in distribution and revenue management combined with Welcome Pickups’ focus on delivering exceptional transportation services, offers hotels a comprehensive solution that caters to the evolving needs of modern travellers, ensuring a personalised and hassle-free travel experience.
Easy, Fast & Free Integration
The seamless integration between RateTiger and Welcome Pickups’ platforms allows hotels to automatically and proactively offer a transfer solution to their customers free of charge. Each hotel gets its own personalised platform through which customers can book Welcome’s services. With a fully automated booking and communication process, hotel reception teams or concierge services can save precious time while offering top-notch services.
Once a guest has booked their stay, hotels can manage their bookings and suggest Welcome’s 5-star transportation service. Welcome Pickups’ API takes care of the transportation aspect and pulls guest booking details, providing a fully automated process whilst maintaining operational efficiency. It doesn’t stop there though, hotels are also able to access customer transfer details such as flight information and arrival times, so that they can cater to their guests’ individual needs and provide a personalised service while also earning extra revenue on upselling opportunities.
Moreover, both RateTiger and Welcome Pickups leverage data analysis to enhance the guest experience. For example, RateTiger’s Rate Shopper tool allows hotels to monitor and benchmark room rates across various channels, while Welcome Pickups collects and analyses guest preferences to provide tailored transportation services. By leveraging these insights, hotels can hyper-personalise the guest journey and create unforgettable experiences.
Elevating the Guest Experience
The collaboration between RateTiger and Welcome Pickups brings numerous benefits to hotels seeking to level up their guest experience:
Save time and money
By automating the transfer process and streamlining distribution efforts, hotels can save valuable time and resources. Manual coordination is replaced by efficient technology, freeing up staff to focus on other guest-related tasks. The integration also allows hotels to optimise revenue management and distribution strategy, leading to increased profitability.
Competitive advantage
In a fiercely competitive industry, providing a superior guest experience can set a hotel apart from its competitors. RateTiger and Welcome Pickups’ integration empowers hotels to stand out with superior services, leading to increased brand loyalty and returning guests.
Data-driven decision making
Both providers offer analytics tools that give valuable insights into guest behaviour, preferences and market trends. Hotels can leverage this data to make informed decisions, fine-tune their pricing strategies and optimise their offerings. This data-driven approach contributes to revenue growth and improved operational efficiency.
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RateTiger and Welcome Pickups’ dynamic partnership signifies a significant advancement in automating the hotel industry’s customer experience. By combining the strengths of both platforms, your hotel can offer seamless transfers, and personalised journeys and ultimately exceed guest expectations. To find out more, you can watch a demo and discover how you can revolutionise your guest experience.
About eRevMax
Incorporated in 2001, eRevMax is the leading provider of online distribution, channel connectivity, market intelligence and revenue management solutions to the hospitality industry. The company delivers its premium hotel channel management product RateTiger – the single sign-on solution to the hospitality and travel industry.
- eRevMax caters to over 9000+ hotels in over 100+ countries and 2000+ cities worldwide.
- RateTiger connects to over 450 distribution and technology partners.
- Data security and privacy is a key aspect for RateTiger – it is ISO and PCI-certified as well as GDPR compliant.
- RateTiger provides 24/7 multilingual support to hotels globally to assist in revenue generation objectives.
About Welcome Pickups
Founded in 2015 in Athens, Greece, Welcome Pickups is a VC-backed travel/tech startup that has transformed simple airport pickups into value-driven travel experiences. As the company continues to grow and scale its operations to significant destinations globally, Welcome is quickly becoming a global category leader for in-destination travel services.
- One of the highest-rated global transportation companies, rated 4.9 out of 5 stars on TripAdvisor, Trustpilot and other top review platforms, with over 1.5 million happy travellers every year.
- 2022 TripAdvisor Travellers’ Choice Award Winner for Transportation.
- 150 destinations in 70 countries – with goals to reach 400 by 2024 EOY.
- Over 2,000 travel partners – adding 50+ new ones to its portfolio monthly.
