Our New Health and Safety Actions

Safety first: our new health actions

Safety and comfort are watchwords at Welcome Pickups. COVID-19 has turned the travel industry upside down over the last few months, but we are hard at work to offer the safest way to travel anywhere. This is important not only for our passengers, but also for our partners, drivers and teams.

We’re excited to be part of rebuilding traveller confidence, as borders start to reopen in parts of the world and people are cautiously taking their first trips abroad. Health precautions have been in place at Welcome Pickups since before the lockdown. Now, we’re strengthening them further, going beyond government regulations.


The Welcome Pickups Safety Protocol 

We have introduced a 12-point safety protocol which includes:

  • Car sanitisation before every ride
  • 20-minute gap between transfers to allow enough time to clean and air the cabin
  • Contactless ride: the driver won’t help you with luggage or open doors for you
  • Protective gear for the driver worn at all times
  • Sanitiser and disinfecting wipes available in every car for passenger use
  • A separator between the passenger and driver (in the countries and regions where this allowed by law)
  • Drivers log their temperature three times a day

We’ve also introduced a new custom metric, the Net Safety Score, which allows us to measure our performance on the safety front. After each ride, we ask passengers for feedback regarding the safety of their ride. The resulting score offers complete visibility into the success of our initiatives and points us to where there is room for improvement.


Welcome Pickups takes the stress out of travelling. In other words, you can have the safety of a well-cleaned private car, at the price of a standard taxi. Combined with the strongest safety measures, the best drivers and our top-rated customer service. Travel in comfort and peace of mind, in every destination.

Supporting our partners

For our travel industry partners, we’re by your side. As the tourism sector restarts, outstanding guest experiences are more important than ever. Partnering with Welcome Pickups means you can offer your guests the safest and most reliable service around. Create an outstanding welcome and offer much-needed reassurance and comfort. How is this possible? With Welcome Pickups’ streamlined technology, excellent customer service and experienced, multilingual drivers.

Stay tuned: there are lots more compelling safety initiatives on their way from Welcome Pickups. 

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