Streamlining guest experience: Hotel Brighton’s success story with Welcome Pickups and D-EDGE

Hotel Brighton has significantly improved its hospitality services through its partnership with hotel technology providers D-EDGE and Welcome Pickups. The integration began with D-EDGE, offering a comprehensive suite of solutions covering all stages of hotel distribution.

Meanwhile, Hotel Brighton’s collaboration with Welcome Pickups—a solution providing personalized guest transportation services—has further enhanced hotel guest experience, ensuring premium service and seamless travel for hotel visitors.

About Hotel Brighton

Built in the early 19th century on Rue de Rivoli by Lord Egerton, Hotel Brighton initially attracted British travellers on the Grand Tour. Today, its breathtaking views of Paris continue to draw guests from around the world.

The hotel’s entrance features a majestic mosaic under arcades lined with marble columns, a bust of sculptor Corneille Van Clève, antique mirrors, high ceilings, and French windows—showcasing its rich history. Bedrooms are adorned with original paintings and engravings from the 18th and 19th centuries, with the most memorable feature being the stunning views over Paris. Guests can admire the Louvre, Jardin des Tuileries, Place de la Concorde, and the Eiffel Tower from their balconies.

Ideally located on Rue de Rivoli, Hotel Brighton is near Place Vendôme, Place Saint-Honoré, and the Palais Royal. It also provides easy access to the Orangerie, Jeu de Paume, Decorative Arts museums, and the Champs-Elysées, making it a perfect base for exploring Paris.

Automated process

The integration of Welcome Pickups and D-EDGE enabled all guests booking through D-EDGE to receive an offer for airport transfer via Welcome Pickups.

"The integration greatly improved our reception operations and saved us considerable time. Our guests noticed the difference, enjoying a much smoother and more reliable airport transfer service."

Laurent Lacroix, Booking Manager at Hotel Brighton

Seamless airport transfers

Before partnering with Welcome Pickups, there was always a risk of hotel-organized airport transport not connecting with the guest. Once Welcome Pickups and D-EDGE were integrated, all guests booking through D-EDGE even via OTA’s received an offer for airport transfers.

“This collaboration allows us to offer our guests more flexibility, ensuring that their journey begins and ends with convenience and comfort. It’s an undeniable factor that enhances their overall experience at Hotel Brighton,” says Laurent.

Better hotel guest satisfaction

Welcome Pickups extends the hotel experience from the moment guests arrive at the airport, ensuring a personalized transition. With English-fluent and experienced drivers, guests can enjoy top-notch service from the outset, with the option to book city tours through this convenient service further enhancing their stay experience.

Upselling & automated revenue stream

The reliability and effectiveness of this partnership have elevated the hotel’s esteemed reputation through a remarkable and attentive service.

According to Laurent, “Hotel Brighton has experienced significant revenue growth following its collaboration with Welcome Pickups, driven by D-EDGE’s powerful platform.”

Conclusion

In conclusion, Welcome Pickups and D-EDGE emerge as highly recommended services for hotels seeking to streamline operations and boost guest experiences to provide a memorable stay from start to finish. Their seamless integration and user-friendly interfaces offer significant time savings for reception teams while simplifying reservation management. By leveraging these innovative solutions, The Hotel Brighton has elevated their service standards and maintained a competitive edge in the hospitality industry.

About D-EDGE

D-EDGE is a SaaS company offering leading-edge cloud-based e-commerce solutions to more than 17,000 hotels in over 150 countries. Combining technical excellence with digital marketing expertise, D-EDGE brings a holistic hospitality technology infrastructure under one roof.

The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Guest Management, Data Intelligence, Connectivity Hub, Digital Media, and Website Creation. With a team of 500 experts located in over 25 countries, D-EDGE provides localised support, services, and tools. With its global network of 550+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

Hotel Brighton uses D-Edge’s booking engine, channel manager, PMS connectivity and Media Genius

Find out more at: d-edge.com

About Welcome Pickups

Founded in 2015 in Athens, Greece, Welcome Pickups is a VC-backed travel/tech startup that has transformed simple airport pickups into value-driven travel experiences. As the company continues to grow and scale its operations to significant destinations globally, Welcome is quickly becoming a global category leader for in-destination travel services.

  • One of the highest-rated global transportation companies, rated 4.9 out of 5 stars on TripAdvisor, Trustpilot and other top review platforms, with over 2 million happy travelers every year.
  • 2022 TripAdvisor Travelers’ Choice Award Winner for Transportation.
  • 2023 SiteMinder App Partner of The Year Award Winner.
  • 270+ destinations worldwide with goals to reach 350 by 2024 EOY.
  • Over 2,000 travel partners – adding 50+ new ones to its portfolio monthly.

Go with Welcome Pickups for Hotels and start automating your guest transfers today – Learn more here

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