The safest way to travel

We value both your and our drivers' health, so we’ve taken a number of measures to protect you and provide the best travel experience possible

96 out of 100
137 reviews

Net Safety Score

We’ve introduced a metric indicating how safe travellers feel when using our services during the COVID-19 pandemic. After every ride, we ask each traveller to leave a review.

Our COVID-19 safety precautions

Regular Car Sanitisation

Our drivers thoroughly sanitise and disinfect cars according to Welcome Safety Protocol

20 minute gap between transfers

Following each ride, our drivers have at least 20 minutes to thoroughly clean the surfaces of the car and ventilate the cabin.

Contactless ride

When you book, you can request to have zero contact with the driver during the transfer with just one click. In this case, the driver won’t help you with your luggage or shake hands.

Driver's protective equipment

When booking a transfer with Welcome Pickups, you can request that the driver wears a protective mask and gloves at all times.

Sanitiser in every car

We provide hand sanitisers and hand wipes for all our travellers. Our drivers have their own sanitiser, which they use before and after every ride

Traveller Health Profile

We have introduced an optional traveller health profile survey, so our travellers may inform us of any pre-existing health conditions. This will help our drivers offer the best possible services to them.

Information around COVID-19 & Country Regulations

A COVID-19 and country regulations knowledge base is maintained and updated regularly, to inform our travellers of any important details concerning their trip and of safety policies in place at each destination. Our drivers are always up to date and happy to share this information during each transfer.

Safer than anyone

Welcome Pickups Taxi apps TAXI Public transport
Private vehicle
Regularly sanitized vehicle
Drivers' protective equipment
Strict Drivers Health Policy
Contactless ride
20 minute gap between transfers
Highly-rated for safety by travellers
Cashless ride

Travellers trust Welcome Pickups


Frequently asked questions

Is it safe to use Welcome Pickups during the COVID-19 pandemic?

Welcome Pickups is taking every measure to ensure passenger safety during the COVID-19 pandemic. Our safety initiatives go beyond WHO and local requirements and have been formed through consultation with health experts, in order to offer a safer way to travel than public transport or a regular taxi. However, until there is a cure for the virus, there is no 100% risk free transport option.

What does Welcome Pickups do to ensure passenger safety?

We have introduced a number of COVID-19 safety precautions. There is now a minimum 20 minute gap between transfers to allow our drivers enough time to clean and ventilate the cars. The cars are thoroughly sanitised and disinfected according to the Welcome Safety Protocol. All drivers wear a protective mask and gloves and offer a contactless ride. Finally, we provide hand sanitisers and hand wipes for all our travellers.

How does Welcome Pickups protect the drivers?

We only use a small team of drivers, who are closely monitored and trained on the Welcome Safety Protocol. We provide protective gear to drivers and encourage them to regurarly monitor their temperature. They'll stop working immediately, if they feel unwell. Finally, we have dedicated driver support team, ensuring our driver community stays safe.

How does Welcome Pickups control that safety measures are enforced?

Our dedicated driver team is in regular contact with our driver community and receives feedback from them daily. Also, our new NSS metric supplies us with customer feedback on how well we're doing on enforcing these measures and helping them feel safe.

What's the maximum number of passengers and luggage allowed in a car?

This varies from country to country and region. Please check the relevant section of our website for more details.

What are the requirements for passengers travelling with Welcome Pickups?

Regulations concerning passengers vary from country to country and region. Please check the relevant section of our website for more information on the regulation in the country and region you are travelling to.

How can we protect others and ourselves if we don’t know who is infected?

Practicing hand and respiratory hygiene is important at ALL times and is the best way to protect others and yourself. When possible maintain at least a 1 meter distance between yourself and others. This is especially important if you are standing by someone who is coughing or sneezing. Since some infected persons may not yet be exhibiting symptoms or their symptoms may be mild, maintaining a physical distance with everyone is a good idea if you are in an area where COVID-19 is circulating.

How long does the virus survive on surfaces?

The most important thing to know about coronavirus on surfaces is that they can easily be cleaned with common household disinfectants that will kill the virus. Studies have shown that the COVID-19 virus can survive for up to 72 hours on plastic and stainless steel, less than 4 hours on copper and less than 24 hours on cardboard. As, always clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, mouth, or nose.

Stay healthy, travel with Welcome Pickups

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